COVID-19 Information
Update. October 10 2021
We are open and currently welcoming visitors from regional Victoria at six of our seven properties.
This will exclude any regional shires that enter lockdown.
We will continue to offer FULL refunds to anyone unable to travel due to government restrictions and guidelines.
Additional booking information
As required by government guidelines, we will need additional details and names of all guests who will be staying, including children. We are required to request drivers licence to check Regional addresses. No additional visitors are allowed on the premises.
What to bring
Our holiday homes are well-equipped for you to cook your own meals. However, we prefer that you bring your own groceries to reduce your need to visit local stores unnecessarily. If you wish to shop for items locally, please be respectful of all physical distancing requirements at each store.
Self Check-in
All of our properties have key-safe lock-box, which means you can check yourself in. Please text us when you have arrived and when you depart at the end of your stay. To assist with the thorough cleaning and smooth running of the property, please adhere strictly to check-in and check-out times.
During your stay
Please respect all physical distancing requirements to our neighbours and the surrounding neighbourhood and wash your hands regularly - particularly when you have returned to the property after visiting other locations.
Remove your shoes before entering the house.
No additional visitors are allowed on the premises.
If you become ill during your stay. Should you develop any symptoms that could be COVID-19, please let us know immediately and arrange testing.
We have adapted the recommended enhanced cleaning routine.
Each property has reliable fast WiFi and we are open to longer stays.
The minimum night stay has been extended from 2 to 3 nights. To help keep viable with past and potential future closed periods.
Cancellation Policy
We know the situation is constantly changing, so if government guidelines change again and you are asked not to travel due to COVID-19, we will offer a full refund.
If you develop any symptoms potentially related to COVID-19 or there is any chance that you have been exposed to an infected person before your arrival, we ask that you please stay home and reschedule your booking.
Likewise, in the event that our cleaners or caretakers develop any COVID-19 symptoms, we will ask that they stay home and we will use back-up staff instead. In the event that we cannot arrange a last-minute fill in, we will need to reschedule or refund your stay.
Changeover/cleaning between bookings
Having worked for many years as an intensive care nurse, I have considerable experience in hospital-grade cleaning and will be taking the following added measures:
We utilise a mobile cleaning App to document and record each clean. This includes but isn't limited to disinfecting all high touch and low touch surfaces.
- We use a commercial linen service at most properties where linen is washed and pressed to hospital standard (linen laundered for Shellback and Liptrap Loft is not laundered in a commercial facility).
- Extra steps are taken to avoid cross contamination between properties.
- Our cleaners will clean with disposable gloves and change them frequently as they move around different areas of the property.
Questions?
If you have any questions relating to COVID-19 procedures, please contact Fleur on 0428688263..
Properties currently open
Otways
South Gippsland
Closed until October 2021
Dufflebird : 2020 New chapter
The pause in business and our life this year has given us a chance to really 'look under the hood' and an opportunity to hit the reset button on our business. We feel excited about doing more with less. We are focusing on trying to provide a consistent standard of experience and being customer focused. We have reached a mutually positive conclusion with the owners and we are no longer managing:
AJoy Beach House at Merricks Beach, Lorne Farm Play, Sol.us Portsea, The Flying Duck Orchid Anglesea.
The 4 propertjes are still available for rental under the same names. Excluding The Flying Duck Orchid which will now be known as Salt On Harvey.